Introduction
Thank you for shopping at Parametric Bench. We are committed to providing high-quality, unique furniture designed and produced to your specifications. We understand that sometimes you may need to return an item, and we aim to make this process as simple as possible. This Return Policy outlines the terms and conditions under which returns are accepted, in accordance with Spanish law.
Custom-Made Furniture Return Policy
1. Right of Withdrawal
In accordance with Spanish law, custom-made or personalized items are exempt from the right of withdrawal. This means that since our furniture is produced by request according to your specifications, it cannot be returned for a refund once production has commenced.
2. Defective or Damaged Items
If your custom-made furniture is defective or damaged upon delivery, you have the right to request a repair, replacement, or refund. Please inspect your furniture upon receipt and notify us within 14 days of any defects or damages. To initiate a claim, contact us at support@parametricbench.com with your order details and photographic evidence of the defect or damage.
3. Incorrect Orders
If you receive an incorrect item, please contact us within 14 days of delivery. We will arrange for the correct item to be produced and delivered to you, and for the incorrect item to be returned to us at no additional cost.
Return Process
1. Contact Us
To initiate a return for defective, damaged, or incorrect items, please contact our customer service team at support@parametricbench.com. Provide your order number, a description of the issue, and any supporting documentation or photographs.
2. Assessment and Approval
Upon receiving your request, we will assess the situation and determine whether your return is eligible under this policy. If approved, we will provide instructions on how to proceed with the return or replacement.
3. Return Shipping
For approved returns, we will cover the cost of return shipping for defective, damaged, or incorrect items. We will provide you with a return shipping label and instructions for packaging and returning the item.
4. Refunds and Replacements
Once we receive the returned item and verify its condition, we will process your refund or initiate the production of a replacement. Refunds will be issued to the original payment method used for the purchase. Please allow up to 14 days for the refund to be processed.
Exceptions
This return policy does not cover:
- Normal wear and tear
- Damage caused by improper use or maintenance
- Minor variations in color, grain, or texture, as these are natural characteristics of the materials used
Contact Information
If you have any questions or concerns about our return policy, please contact us at:
Email: support@parametricbench.com
Phone: +34 644 52 95 80
Address: Spain, Alicante, Torrevieja,
Av. Alonso de Quijano