Introduction
Welcome to Parametric Bench. We are committed to ensuring that your unique, custom-made furniture is delivered to you in a timely and secure manner. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website, https://parametricbench.com.
Shipping Destinations
Parametric Bench ships to most locations within Spain and select international destinations. If you have any questions about whether we can ship to your location, please contact us at support@parametricbench.com.
Shipping Costs
Shipping costs are calculated based on the size and weight of the item(s) and the delivery location. The total shipping cost will be displayed at checkout before you complete your purchase. For international orders, additional customs duties, taxes, and fees may apply, which are the responsibility of the customer.
Processing Time
Since our furniture is custom-made to your specifications, please allow up to 2-3 weeks for production. Once your order is ready, it will be shipped promptly. You will receive a notification with tracking information once your order has been dispatched.
Delivery Time
Delivery times vary depending on the destination and are calculated from the time your order has completed manufacturing and is ready for shipment:
- Spain: 3-7 business days
- Europe: 7-14 business days
- International: 14-21 business days
Please note that these are estimated delivery times and actual delivery times may vary.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.
Shipping Carriers
We partner with reputable shipping carriers to ensure that your furniture is delivered safely and on time. The carrier used for your shipment will be selected based on your location and the size of your order.
Delivery Attempts
Our carriers will attempt to deliver your order to the specified address. If you are not available to receive the delivery, the carrier may leave a notice with instructions on how to arrange a re-delivery or pick-up from a local depot.
Damaged or Lost Shipments
If your order arrives damaged or is lost during shipping, please contact us immediately at support@parametricbench.com. Provide your order number, tracking information, and photographs of any damage. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
Incorrect Shipping Information
Please ensure that all shipping information provided is accurate and complete. Parametric Bench is not responsible for delays or lost shipments resulting from incorrect or incomplete shipping information. If you need to update your shipping information, please contact us as soon as possible.
International Shipping
For international orders (outside EU), please be aware that customs procedures may cause delays beyond our control. Additional customs duties, taxes, and fees may apply and are the responsibility of the customer. We recommend contacting your local customs office for more information on these fees.
Contact Us
If you have any questions or concerns about our shipping policy, please contact us at:
Email: support@parametricbench.com
Phone: +34 644 52 95 80
Address: Spain, Alicante, Torrevieja,
Av. Alonso de Quijano